Welcome to MingChat (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you use our friendship and social networking application (“App”), available globally.

What Information We Collect

We collect personal information to help set up and operate your account, provide our services, comply with legal requirements, and improve the Mingchat. The table below outlines the categories of data we collect, how we collect it, and how we use it.

Category	Data We Collect	Purpose of Collection and Use
Account Setup and log-in data	User ID, name, age, mobile number, password, gender, voice sample, IP address	To create and manage your account To send notifications (including policy updates) To communicate with you and provide support To personalise language, location, and experience To detect fraud and enforce platform Terms For internal operations like troubleshooting and analytics To develop and improve services
Profile information	Username, birth year, gender, language preference	To populate your user profile To personalise your experience
Moderation of audio/video call and chat	Voice and video data, call activity patterns	To detect and prevent violations of Community Guidelines. To support real-time and post-call or post-chat moderation for safety and compliance To generate content suggestions or prompts based on user conversations To improve our automated safety tools and moderation systems including through model retraining
AI-generated interaction features	Audio, video, chat content, transcripts, usage patterns	To generate real-time prompts, replies, or suggestions using AI models To support chatbot-based interactions with users To improve interaction quality and responsiveness Some AI services are provided by third-party tools and may involve data processing outside the app To improve the accuracy, relevance, and responsiveness of AI-driven features
Device data	Device model, OS version, app version, browser type, plugins, battery level, available storage, signal strength, foreground/background status, language of the device as set by the user	To optimise app performance To improve security and troubleshoot issues To customise the experience for your device
Identifiers and signals	Device ID, advertising IDs, Bluetooth signals, nearby Wi-Fi and cell towers	To personalise content and advertising To enhance security and app functionality
Location and media access	GPS location, address, time zone, access to camera, microphone, image/audio/video files (only with your permission)	To enable app features that require media or camera/mic access (e.g. calling, uploading content) To personalise content based on location To detect suspicious activity, prevent unauthorised access, and maintain the overall security and integrity of the platform
Network and connection info	Mobile carrier, ISP, IP address, time zone, connection speed, language	To ensure service availability and optimise performance To detect suspicious activity, prevent unauthorised access, and maintain the overall security and integrity of the platform
Call, chat and interaction data	List of users you interact with, call/chat timestamps, duration of communication, call pick-up rate	To enable audio/video calls and the chat feature For safety monitoring and moderation To enforce Community Guidelines. To detect suspicious activity, prevent unauthorised access, and maintain the overall security and integrity of the platform
Log data and technical info	Cookies, beacons, scripts, logs, crash reports, referral URLs	For diagnostics, usage tracking, and performance optimisation
Information from other sources	Data from service providers, technical subcontractors, analytics providers. This may include your name, profile image, email address, phone number, country, device details, and information about advertising campaign you interacted with to install the app	To perform analytics, and detect abuse or fraud To provide AI-generated features such as interaction suggestions or moderation outcomes To enable login through an existing account on a different platform
Marketing Metadata	Source of traffic, marketing medium, campaign details, type of ad or content	To understand how users discover and reach our platform, including when an interest form is submitted via the website To enhance the effectiveness of our marketing and user engagement efforts
Account security	Phone number, access to SMS for OTPs	To verify your identity To protect account access and prevent misuse
Customer support	Any data you share with our support team	To investigate and resolve your issue To improve support quality
Transactional and financial data	Purchase records (e.g. coins or in-app features), biller name/id, amount, transaction ID, average order value, lifetime spends	To process payments To maintain transaction records To comply with applicable legal and tax requirements To show you offers relevant to you
Verification and banking details	PAN Card, Aadhaar card and number, PAN - Aadhaar link status, PAN and Aadhaar details such as name, date of birth and gender, UPI ID, bank account, details, name associated with bank account	To verify your identity for payment-related purposes To process payments securely To comply with our obligations under applicable laws
Information from other users and third parties	Reports or data from other users, affiliates, third-party providers, and authorities	To investigate complaints or suspected policy violations To identify and prevent abusive or fraudulent behaviour To comply with legal obligations

You provide this data when you register or update your account, or we collect it automatically in connection with your use of the App.

How We Use Your Information

We use personal and usage data for the following purposes:

• To register your account, verify your identity and enable core social networking features.
• To enable chat / audio-video call functionality and manage your connections.
• To improve your experience, analyse usage trends, address errors, ensure security and prevent abuse.
• To communicate with you: send updates, notices regarding service changes, and respond to support enquiries.
• For internal testing, analytics and service management.

We do not sell, rent or otherwise trade your personal information to advertising or unrelated third parties.

How we share your Information

We do not share your personal information publicly or make it visible to other users outside of private, user-initiated interactions such as audio or video calls. However, we may share your information in the following circumstances:

• With other users you interact with

When you participate in an audio or video call, or chat with other users on Mingchat, limited profile information, such as your username, profile picture (if applicable), and call status, may be visible to the person you are speaking with. We do not share your phone number or any sensitive personal information unless you choose to disclose it during the interaction.

• With your consent

We may share your information with third-party services or platforms only when you explicitly allow us to do so. For example, if you choose to send a call invitation via WhatsApp or SMS, those platforms' privacy policies will apply to the shared data.

• With our service providers

We engage trusted third-party service providers to help operate and maintain Mingchat. These may include:

- Cloud storage and hosting services

- Call infrastructure providers

- Analytics and diagnostics partners

- Customer support tools

- Security and fraud detection services

- User engagement and notification platforms

- AI service providers, including providers of content moderation tools, chatbot infrastructure, and prompt generation systems

These providers only process your information on our behalf and under strict confidentiality and data protection obligations.

• For legal and safety reasons

We may disclose your information if necessary to:

- Comply with applicable laws, legal proceedings, or valid government requests

- Respond to law enforcement inquiries

- Enforce our Terms and Conditions of Use or investigate policy violations

- Detect or prevent fraud, abuse, or technical issues

- Protect the rights, safety, and property of Mingchat, our users, or the public

• With our group entities

We may share your information with our parent company, subsidiaries, and affiliated entities to support the provision, improvement, and security of Mingchat.

• In case of a business transfer

If Mingchat is involved in a merger, acquisition, restructuring, or sale of assets, your data may be transferred to the relevant third party as part of that transaction. If such a transfer affects your rights, we will notify you as required by law.

• Aggregated or de-identified information

We may share aggregated or de-identified data (which cannot be used to personally identify you) with partners or third parties for analytics, research, or service improvement purposes.

Storage and Location of Data

Your information is stored on servers located outside India, maintained by us and/or our authorised third-party service providers.

We engage third-party storage or hosting services to operate, support and maintain the App.
We apply strong data-protection measures to protect your data

Security Measures

We use a combination of technical, physical, and administrative measures to help keep your personal information safe from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These safeguards are designed based on the type of information we collect, and the risks involved.

However, your account security also depends on you. Please keep your login details, especially your password, confidential and do not share them with anyone.

While we take reasonable steps to protect your information, no system is completely secure. Information shared over the internet always carries some risk. We cannot guarantee that our safeguards will stop every unauthorized attempt to access or misuse your personal data.

If we ever identify a suspected breach of your personal information, we have procedures in place to respond. Where required by law, we will notify you and the relevant authorities as soon as possible.

Data Sharing and International Transfer

Your personal data is shared only with our trusted service providers for the purpose of operating, maintaining or supporting the MingChat App (e.g., hosting, data-backup or analytics).
We do not transfer your personal data to advertisers or unrelated third parties for marketing.
Since data is stored and processed outside India, international data transfers are subject to appropriate safeguards in accordance with applicable laws.

Retention and Deletion of Data

We retain your personal information and usage data for as long as your account is active.
If you choose to delete your account, we will permanently erase all your data (including username, mobile number, email, chat history and call history) from our systems, in line with our deletion policy, subject to any statutory requirement to retain for minimum period.

Some residual copies may remain in archival or backup form for a limited period as required by law or our internal policies, but will not be used for active service provision.

Children and Age Requirement

You must be at least 18 years old to register and use MingChat. We do not knowingly collect information from individuals under this age.

If we become aware that a person under 18 has registered, we will delete the account and associated data.

Rights of Users (including GDPR)

In accordance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (India) and, where applicable, the General Data Protection Regulation (EU) 2016/679 (“GDPR”), users of MingChat (“Data Principals” under Indian law and “Data Subjects” under GDPR) are entitled to the following rights in relation to their personal data:

9.1. Right to Access Personal Data

You shall have the right to obtain confirmation as to whether MingChat is processing your personal data and, where such processing is taking place, to request access to the following information:

• A summary of the personal data processed by MingChat;
• The categories and nature of personal data being processed;
• The specific purposes for which such personal data is processed;
• The identities or categories of data processors, service providers, or third parties with whom such personal data has been shared;
• Where applicable, information regarding cross-border transfers of personal data.

Such access shall be provided in a clear, transparent, and structured manner, subject to verification of identity and applicable legal exemptions.

9.2. Right to Correction, Rectification, and Updating

You shall have the right to request correction, rectification, completion, or updating of any personal data that is inaccurate, incomplete, misleading, or outdated.

Upon receipt of a valid request, MingChat shall take reasonable steps to rectify or update the concerned personal data without undue delay and within timelines prescribed under applicable law.

9.3. Right to Erasure / Right to be Forgotten

You shall have the right to request erasure or deletion of your personal data where:

• The personal data is no longer necessary for the purpose for which it was collected or processed;
• You have withdrawn consent and no other lawful basis for processing exists;
• Processing is unlawful or no longer compliant with applicable law.

Erasure shall be subject to statutory, contractual, or regulatory retention obligations, and limited data may be retained where required by law, court orders, or legitimate compliance purposes.

9.4. Right to Withdraw Consent

Where processing of personal data is based on consent, you shall have the right to withdraw such consent at any time.

Withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal. Upon withdrawal, MingChat shall cease further processing of the relevant personal data unless such processing is required or permitted under applicable law.

You acknowledge that withdrawal of consent may result in restricted or discontinued access to certain features or services of the App.

9.5. Right to Object to or Restrict Processing

You shall have the right to object to, or request restriction of, processing of your personal data in circumstances where:

• The processing is not necessary for the stated or lawful purpose; or
• The processing is inconsistent with the consent provided or applicable legal requirements.

Such requests shall be assessed on a case-by-case basis, subject to MingChat’s legitimate interests, legal obligations, or other lawful grounds for continued processing.

9.6. Right to Data Portability

You shall have the right to receive personal data provided by you to MingChat in a structured, commonly used, and machine-readable format, and, where technically feasible, to transmit such data to another service provider.

This right applies only to personal data processed by automated means and is subject to applicable technical and legal limitations.

9.7. Right to Grievance Redressal and Complaint

You shall have the right to lodge a grievance, complaint, or request in relation to the processing of your personal data, including concerns regarding misuse, unauthorised access, delay, or non-compliance with applicable data protection laws.

MingChat shall acknowledge and address such grievances in a timely manner and in accordance with statutory timelines.

Where applicable, you may also have the right to approach a competent data protection authority or supervisory authority in your jurisdiction.

9.8. Mode of Exercising Rights

All requests for exercising the above rights shall be submitted in writing to the designated Grievance Officer / Data Protection Contact of MingChat using the contact details provided in this Privacy Policy.

For security and privacy reasons, MingChat reserves the right to verify your identity before processing any request and may refuse requests that are manifestly unfounded, excessive, or prohibited by law.

9.9. How to Exercise Your Rights

To exercise any of the rights set out above, please contact us at:
[Insert Privacy / Grievance Email Address]

We may require reasonable verification of your identity before acting on your request to ensure the protection of your personal data.

9.10. Marketing Communications

Where permitted by applicable law, MingChat may send you marketing or promotional communications.

You may opt out of receiving marketing communications at any time by:

• Emailing us at [Insert Email Address], or
• Using the unsubscribe or opt-out mechanism provided within such communications.

Please note that even if you opt out of marketing communications, we may continue to send you essential service-related, transactional, legal, or administrative communications, as permitted under applicable law.

Changes to This Privacy Policy

We may update or amend this Privacy Policy from time to time. We will give you notice of any material changes via the App or by email. Your continued use of MingChat after such updates will signify your acceptance of the revised Privacy Policy.

Grievance Officer

If you have any questions, complaints or requests regarding this policy or your personal data, please contact our Grievance Officer:

Designation: Grievance Officer

Email: Support@MingChat.App

Governing Law & Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India. Any dispute relating to this policy shall be subject to the exclusive jurisdiction of the courts of Bangalore, India.

Thank you for choosing MingChat. We value your trust and are committed to protecting your privacy.